FAQ

Q. How do I buy an item?
The craft shop is available via eBay. :: View the craft shop

The card shop is available via the Phoenix Trading website. :: View the card shop

Q. What do you sell?
The craft shop sells a wide range of the Clover crochet and knitting supplies. :: View the craft shop

The card shop sells an extensive range of beautiful greeting cards, gift wrap and stationery items. :: View the card shop

Q. What do you have in stock?
Items listed for sale in the craft shop are available for immediate purchase.

Items listed for sale in the card shop are available for purchase unless marked otherwise.

Q. How are items posted?
Items purchased from the craft shop will be posted via Australia Post. Generally items are posted as large letters and are packaged within a semi-rigid envelope with bubblewrap for protection unless otherwise stated in the listing.

Items purchased from the card shop will be posted directly from Phoenix Trading in the UK. Please refer to the postage information on the card shop website for current pricing and promotional postage deals.

Q. When are items posted?
Items purchased from the craft shop are usually posted within 2 working days of payment from Bundoora 3083. Delivery takes approximately 2-4 days. Total delivery time is therefore estimated to be 4-6 days.

Items purchased from the card shop are usually posted within 2 working days of purchase direct from Phoenix Trading in the UK. Delivery takes approximately 6-8 days. Total delivery time is therefore estimated to be 8-10 days.

Q. What payment methods do you accept?
Payment for the craft shop is via PayPal. Payments vie eCheque will only be posted when the funds have cleared.

Payment for card shop purchases is via secure credit card. For purchases made in person payment is via credit/debit card (using SquareUp) or cash.

Q. Can I return/exchange an item?
The Phoenix Trading Guarantee applies - if for any reason you are dissatisfied with your purchase you will be refunded your monies in full provided the goods are return in a satisfactory condition within 14 days of delivery.

Q. How do I contact you?
You can get in contact via onethousandprojects AT gmaill {dot} com

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