FAQ

Q. How do I buy an item?
The craft shop is no longer available on eBay. It was closed in February 2017.

The card shop is available via the Phoenix Trading website. :: Browse the card shop

Q. What do you sell?
The craft shop used to sell a wide range of the Clover and KnitPro crochet and knitting supplies.

The card shop sells an extensive range of beautiful greeting cards, gift wrap and stationery items. :: Browse the card shop

Q. What do you have in stock?
Items listed for sale in the card shop are available for purchase unless marked otherwise.

Q. What if the item I need is out of stock?
For queries in relation to the card shop stock please contact me via the card shop.

Q. Can I place a custom order?
You can order directly via the card shop for the full range of greeting cards, giftwrap and stationery.
 
Q. Can I buy direct?
Direct orders are possible for Phoenix Trading products. Please contact me via the card shop with your order.
 
Q. How are items posted?
Items purchased from the card shop will be posted directly from Phoenix Trading in the UK. Please refer to the postage information on the card shop website for current pricing and promotional postage deals.

Q. When are items posted?
Items purchased from the card shop are usually posted within 2 working days of purchase direct from Phoenix Trading in the UK. Delivery takes approximately 6-8 days. Total delivery time is therefore estimated to be 8-10 days.

Q. What payment methods do you accept?
Payment for card shop purchases is via secure credit card. For purchases made in person payment is via credit/debit card (using SquareUp) or cash.

Q. Can I return/exchange an item?
The Phoenix Trading Guarantee applies - if for any reason you are dissatisfied with your purchase you will be refunded your monies in full provided the goods are return in a satisfactory condition within 14 days of delivery.

Q. How do I contact you?
You can get in contact via the card shop.